Cancellation Policy: When you make an appointment, whether on-line or within the spa, you are responsible for keeping that appointment unless you provide us with a 24-hour notice. Our therapists are not paid hourly. They come into work especially for each appointment that is scheduled. We reserve the right to enforce our cancellation policy by charging the full price of the service for which you scheduled to your credit card or if you reserved your time using a Gift Certificate, we may choose to consider it redeemed.
Please note: The appointments requested are not confirmed until a scheduler has contacted you either by email or phone. Your card is used only to hold your appointment per company policy (see cancellation policy) and in the event your appointment request is unavailable, your card will not be charged.